PERSONAL QUESTIONS:
HARDWARE QUESTIONS:
SERVICES QUESTIONS:
GENERAL QUESTIONS:
PERSONAL ANSWERS:
Q: What does
"Personal PINPOINT™" mean?
A: Individuals that...
purchase PINPOINT™ services for personal
use and not business purposes are considered
"Personal PINPOINT™" subscribers.
"Personal PINPOINT™" features
are tailored towards consumer needs.
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Q:
Aren’t wireless security control
plans expensive?
A: PINPOINT™ has....
a reasonable service plan to perfectly suit
your needs. Other vehicle tracking programs
require you to pay for programs they have designed
– often with features you may never need.
With PINPOINT™, you
select your level of participation – and
utilize only the services you need. PINPOINT™
packages come with a quantity of available commands.
Every PINPOINT™ feature you utilize uses
a selected number of commands. This convenient
menu system will allow you to choose the best
PINPOINT™ package to protect your precious
assets.
Click here
to view Personal PINPOINT™ Packages.
Click
here for a list of PINPOINT™ services
with corresponding numbers of commands.
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Q:
Why should I get PINPOINT™?
A: Because PINPOINT™...
is uniquely tailored to fit your specific needs.
From basic car recovery – to the ultimate
concierge service providing precise directions
to your destination of choice – we’ll
PINPOINT™ a plan that is perfect for you.
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Q:
What kind of security does PINPOINT™ offer?
A: Once your PINPOINT™...
alarm or movement alert is set, you are notified
immediately if your car is missing, or even
moved without your knowledge. You will have
the option of tracking or disabling your vehicle
online or via the phone. If you prefer, you
may call us to report the theft and start
the recovery process.
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Q:
What does asset "vision"
mean?
A: Ever wish...
you could watch over your loved ones while
they travel through rough weather or remote
locales? Now you can track their progress, PINPOINT™
their current location or see where they have
recently been.
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Q:
What does asset "control" mean?
A: The PINPOINT™...
scheduling feature allows you to program many
features to activate for your convenience and
safety. For example, you can command PINPOINT™
to start your vehicle five minutes before you
leave in the morning, so it’s warm and
ready to go when you are.
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Q:
Is PINPOINT™ easy to use?
A: Yes,...
the online features of the personalized MyTracking™
web page are user friendly and helpful information
windows are strategically located on the site.
If you prefer to use PINPOINT™ by phone,
once you select a feature on our automated system,
a helpful operator will complete the request.
Click here to
see a "Demo."
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Q:
What are "Activation" plans
and "Command" packages?
A: An Activation...
plan allows your vehicle/asset to be maintained
on the PINPOINT™ wireless network. Activation
plans also include roadside assistance, a stolen-vehicle
recovery guarantee, trip-interruption guarantee,
24/7 concierge service and limited use of your
MyTracking™ web page. Depending on your
need and level of use, a Command package can
be purchased. Commands are credits which are
deducted each time a PINPOINT™ feature
is activated or used. By purchasing a Command
package you are able to use all the online and
phone features that PINPOINT™ has to offer.
Command packages are sold in groups of 600,
1200 or 2400 & 3600. No matter which package
you choose, you won’t have to worry about
using them by a certain date. Commands do not
expire.
Click
here for a list of PINPOINT™ features
with corresponding numbers of command deductions.
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Q:
Can PINPOINT™ be installed in
my existing car?
A: Yes,...
PINPOINT™ is easily installed in new
or preowned vehicles, 1996 or newer. When ready,
you can go to www.pinpointtracking.net
and click on "Store
locator" for the nearest authorized
PINPOINT™ dealer, or call our Customer
Support line at 1-877-707-6468 and a
representative will assist you.
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Q:
Who installs PINPOINT™?
A: PINPOINT™...
systems are professionally installed by authorized
PINPOINT™ dealers. When ready, you can
go to www.pinpointtracking.net
and click on "Store
locator" for the nearest authorized
PINPOINT™ dealer or call our Customer
Support line at 1-877-707-6468 and a
representative will assist you.
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Q:
How do I find out if the used car
I bought has PINPOINT™?
A: Call our...
Customer Support
line at 1-877-707-6468 and a representative
will instruct you how to determine if a PINPOINT™
system is installed in your vehicle.
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Q:
Will PINPOINT™ locate my spouse
or someone else who borrows my vehicle?
A: As a...
Personal PINPOINT™ subscriber, you can
track or locate your vehicle anytime and for
any reason, online or by phone. Whether you
want to know how far your spouse is from home,
or you feel you vehicle is missing, information
is at your finger tips.
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Q:
What does PINPOINT™ do?
A: Click...
here to see
"What is PINPOINT™?"
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Q:
How do I find out more about the features
that PINPOINT™ offers?
A: 1. You can...
go to www.pinpointtracking.net
and click on "Store
locator" for the nearest authorized
PINPOINT™ dealer, who will explain all
the features and benefits, or click here to
view details about "Personal PINPOINT™"
features. 2. Call
our Sales Department at 1-877-707-6468,
and a sales representative will assist you.
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Q:
Will anyone be able to tell whether
I have a PINPOINT™ system in my automobile?
A: Depending on...
Depending on your preference, PINPOINT™
can provide a window sticker that acts as a
deterrent to thieves. Even if you prefer not
to use the sticker, the PINPOINT™ system
is installed in an inconspicuous area of the
vehicle and, should someone attempt to unplug
the devise, a notification is activated.
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HARDWARE
ANSWERS:
Q: Why am
I not able to track my vehicle?
A: In order...
for PINPOINT™ to track/locate your vehicle,
satellite and wireless communication providers
are used to send and receive information. If
these service providers experience disruptions,
delays or other difficulties, you may experience
delays in PINPOINT™ services.
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Q:
Is the PINPOINT™ system always
turned on?
A: Yes,...
as long as the vehicle/asset battery is connected
and has a full charge, or as long as the backup
battery lasts.
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Q:
How do I know if my PINPOINT™
system is working properly and what should I do
if I believe it
requires
service or repair?
A: A "Send Test"...
command is one of the features you can activate
by phone or online any time you feel the need.
If the system is working properly, you will
receive a message as verification. If for any
reason your PINPOINT™ system is not functioning
properly, first review potential causes in the
"Trouble-shooting" section of the
User’s Manual, or online at www.pinpointtracking.net
. If you are not able resolve the problem, contact
your authorized PINPOINT™ dealer that installed
the system, or Customer
support directly at 1-877-707-6468.
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Q:
Does my vehicle need to be running for the PINPOINT™
system to work?
A: No,...
the PINPOINT™ system is connected to
a constant power supply and may have a back-up
battery* for emergencies. *Back-up batteries
may be an optional purchase for your system.
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Q:
Can car thieves find my PINPOINT™
system and disarm it?
A: The PINPOINT™...
system is covertly installed in the vehicle.
Our system is a theft deterrent. However, the
system’s alarm features, if activated,
will notify you should the vehicle be broken
into, tampered with or moved outside a Geo-Fence
area.
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Q: How
large is the PINPOINT™ system?
A: The...
hardware is approximately the size of a pack
of cigarettes.
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Q:
What happens if my vehicle’s
battery is disconnected?
A: The...
PINPOINT™ system will notify you when
the battery reaches a low voltage level, or
if power is disconnected.
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Q:
Is PINPOINT™ compatible with
all vehicles?
A: Yes.
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Q:
Can the PINPOINT™ system interfere
with my vehicle’s operation, possibly causing
malfunctions?
A: No,...
the PINPOINT™ system, when installed
properly by an authorized PINPOINT™ dealer,
should not cause any malfunction.
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Q:
How often will my PINPOINT™ system
need maintenance?
A: The hardware...
itself, when installed properly, does not
require maintenance. Back-up batteries may eventually
need to be replaced. Also, should your vehicle
be involved in a collision and the device is
moved, jarred or damaged, activate the "Send
Test" feature to verify that the system
if functioning properly.
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SERVICES
ANSWERS:
Q: If I have
questions about my PINPOINT™ system or require
assistance, what should I do?
A: Call...
our Customer
Support line at 1-877-707-6468.
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Q:
How do I activate my PINPOINT™
system?
A: At the time...
of purchase, you will receive a temporary
password from your authorized PINPOINT™
dealer. You can then go online to www.MyTracking.com
to start the activation process. Click on "New
Subscriber" and you will be instructed
to enter your temporary password. You will then:
1. Enter required account information, 2. Enter
vehicle/asset information and; 3. Purchase an
"Activation" plan and "Command"
package that suits your needs. Once you have
completed these three steps, you are ready to
use your PINPOINT™ system. If you prefer,
your authorized PINPOINT™ dealer can assist
you in the activation process.
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Q:
What are the differences among the three
levels of PINPOINT™ services called
Protector,
Passport and Pinnacle?
A: A) You can...
tailor your PINPOINT™ services to perfectly
suit your needs. Other vehicle tracking programs
require you to pay for programs they have designed–often
with features you may never need. With PINPOINT™,
you select the level of participation that suits
your lifestyle–and utilize only the services
you need. There are the three levels of PINPOINT™
services available:
Level One: Protector Package-This package is
for those that simply want the ability to recover
a missing vehicle. Features & Benefits-If
you feel your vehicle has been stolen, contact
the police to file a Stolen Vehicle Report.
After that, contact us at PINPOINT™, and
we will attempt to locate your vehicle. Requirement:
Purchase of PINPOINT™ hardware.
Level Two: Passport Package-This package offers
all the benefits of the Protector Package, plus
the following features: 24/7 Roadside Assistance;
24/7 Concierge Service; Stolen Vehicle Recovery
guarantee; Trip-Interruption guarantee; Limited
Access to a personalized MyTracking™ web
page. Requirements: Purchase of PINPOINT™
hardware and an
Activation plan.
Level Three: Pinnacle package-This package offers
all the benefits of the Passport Package, plus
the following features: Full access to a personalized
my tracking ™ web page; GPS Tracking w/
mapping and satellite view; Alarm & Movement
Alerts; Remote Diagnostics of vehicle mileage
and condition; "Geo" fence Technology;
Speed Alerts; Remote Door lock/unlock; Remote
Start Capability (optional hardware); Ability
to schedule future commands; Wireless Notification
by email, phone or text message Requirements:
Purchase of PINPOINT™ hardware, an Activation
plan and a Command package.
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Q: Can
a customer upgrade their plan or package?
A: Yes,...
you can purchase an Activation package, or
upgrade to a higher Command package, at any
time.
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Q:
What is the warranty on the PINPOINT™
system?
A: PINPOINT™ hardware...
devices have a two-year Limited Warranty against
defects in material and workmanship. Review
details of the Limited Warranty found in your
User’s manual.
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Q: Will
my Insurance Company give me a discount if I have
the PINPOINT™ system installed
in
my vehicle?
A: Some...
insurance companies do give discounts. Check
with your agent for more details.
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Q:
Are the PINPOINT™ system and
services transferable to a new owner if I sell
my vehicle?
A: Yes,...
if you sell your vehicle and leave the PINPOINT™
hardware in the vehicle being sold, you can
request a transfer of hardware. The remaining
balance of the Activation Plan for the vehicle
being sold will be transferred to the new account
("Buyer"). The Buyer will then be
required to contact PINPOINT™ to "activate"
services. A transfer fee of $25.00 will be charged
to the Buyer at the time of activation. Command
packages are not transferable and will remain
in your account.
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Q:
I just purchased a pre-owned vehicle
and was told that it has a PINPOINT™ system.
How
do I get service?
A: If possible,...
have the seller contact our Customer
Support line at 1-877-707-6468 to authorize
the transfer. If this is not possible, you may
fax proof-of-ownership to us and we will process
the transfer. There is transfer fee that you
will be charged. Once the account is in your
name, you will be given a password. You can
then go online to www.MyTracking.com to start
the activation process. Click on "New Subscriber"
and you will be instructed to enter your temporary
password. You will then: 1. Enter required account
information; 2. Enter vehicle/asset information;
and 3. Purchase an Activation plan and Command
package that suits your needs. Once you have
completed these three steps, you are ready to
use your PINPOINT™ system.
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Q:
How do I discontinue my PINPOINT™
service?
A: You may...
terminate PINPOINT™ services at any time
and for any reason upon delivery of written
notice to PINPOINT™. You will receive a
refund for the unused portion of your Activation
plan, less any early termination fee. PINPOINT™
hardware and Command packages are not refundable.
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GENERAL ANSWERS:
Q: Will PINPOINT™
know where my vehicle is at all times?
A: Your...
PINPOINT™ system is activated all the
time. You can track you vehicle or use any of
the features, 24 hours a day, 7 days a week.
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Q:
Is PINPOINT™ affiliated with
any law enforcement agencies?
A: PINPOINT™ is...
a system that allows you to track and locate
your vehicle whenever you feel the need. PINPOINT™’s
technology does not risk relying on busy law
enforcement agencies to locate your missing
vehicle. Of course, if you determine that your
vehicle has been stolen, by locating your vehicle
before you contact a law enforcement agency,
you may quicken the recovery process. Law enforcement
is more likely to start the recovery process
as soon as you contact them if you supply them
an exact location of your vehicle.
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Q:
Can PINPOINT™
unlock a vehicle if it is parked in a garage,
in a tunnel, under an underpass
or
other closed-in areas?
A: Yes,...
unlike other products on the market, PINPOINT™’s
technology tends to have fewer communication
disruptions and barriers.
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Q:
What should I do if my vehicle is missing and
I feel it has been stolen?
A: A) If you...
are a Pinnacle Level user (purchased commands),
activate the PINPOINT™ Alert feature. The
horn and flashing light will create a nuisance
for any thief. Locate your vehicle online through
your personalized MyTracking™ web page
to determine an exact location. Contact law
enforcement to provide location information
and file a police report.
B) If you are a Protector or Passport Level
user, contact the police and file a stolen vehicle
report. Once you obtain the report file number,
call PINPOINT™
Customer Support line at 1-877-707-6468.
A representative will attempt to locate your
vehicle/asset and provide you the information
so you can coordinate the recovery process with
police.
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Q:
Is PINPOINT™ available in my
area?
A: Yes,...
go to www.pinpointtracking.net
and click on "Store
locator" for the nearest authorized
PINPOINT™ dealer. If there is not a dealer
close to you, contact PINPOINT™
Sales Department at 1-877-707-6468.
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Q:
Can I buy PINPOINT™ online?
A: Currently,...
PINPOINT™ hardware is sold and installed
by authorized PINPOINT™ dealers. PINPOINT™
services such as Activation packages and Command
plans are available for purchased online.
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Q:
Who has access to my account?
A: Your personal...
password will give access to you, the end
user. If you request a command or feature by
phone, a PINPOINT™ operator will access
your account and activate the feature upon your
instruction.
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Q:
Is PINPOINT™ more reliable than
other systems?
A: How many times...
have you experienced dropped calls or no coverage
with your cellular phone? Why do doctor’s
still use pagers even though they have cellular
phones? The answer is that cellular technology
is not as reliable as you might believe. Congestion,
coverage limitations and other side effects
that impact cellular phone users can also create
reliability problems for wireless tracking and
communication systems that use the technology.
PINPOINT™ does not use cellular technology
to transmit information in the system. With
PINPOINT™’s communication system,
reliability is maximized, not compromised.
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Q:
Is PINPOINT™ similar to LoJack®
or ONSTAR®?
A: Lojack® is a...
basic provider of stolen-vehicle-recovery
services that does not have coverage in certain
areas, and relies on law enforcement to have
the appropriate equipment and time to locate
your vehicle. Onstar® is focused on in-vehicle
emergency, information and cellular phone services,
and does not provide any tracking, online or
security features. PINPOINT™ begins where
LoJack® and Onstar® end, providing an
endless list of features and possibilities that
keep you connected, and in charge. PINPOINT™
is designed to be a useful tool that you will
use on a daily basis. Click here to view a comparison
between PINPOINT™ and competitors.
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Q:
What is a command?
A: Commands are...
credits which are deducted each time a PINPOINT™
feature is activated or used. By purchasing
a Command package you are able to use all the
online and phone features that PINPOINT™
has to offer. No matter which package you choose,
you won’t have to worry about using them
by a certain date. Commands do not expire.
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Q:
Will the installation of my PINPOINT™
system void any warranties on my vehicle?
A: NO.
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Q:
What is the Geo-Fence feature?
A: Geo-Fence...
allows you to set a perimeter "fence"
around your vehicle. If your vehicle moves outside
the "fenced" area, a notification
will be sent to you. This feature can be set
2 ways; either from current location of the
vehicle, or a specific address.
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Q:
What is the PINPOINT™ Alert feature?
A: This patented ...
command will instantly activate the horn,
lights and starter interrupt of a moving or
parked vehicle. If you believe your vehicle
has been stolen or there is ever an emergency
situation where you would like the vehicle to
be noticed, this command will help get the attention
those that are nearby. If a car thief is driving
away with your vehicle, he is likely to abandon
the vehicle as soon as the horn is activated
and the lights continue to flash.
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Q:
How does the Speed Alert feature work?
A: To use this feature,...
a specific speed, that you do not want your
vehicle to exceed is entered into the system.
When set, you will receive a notification if
the vehicle is driven faster than the set limit.
If you are concerned that employees or a family
member may be speeding in your vehicle, this
feature will notify you if they do.
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Q:
How does a notification work?
A: If...
an alarm, alert or diagnostic feature is activated
and an event occurs to trigger a notification,
you will receive an automated message via telephone,
text message or e-mail, depending on how your
notification information is setup in your Account
profile.
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