PROFESSIONAL QUESTIONS:
HARDWARE QUESTIONS:
SERVICES QUESTIONS:
GENERAL QUESTIONS:
PERSONAL ANSWERS:
Q: What does
"Professional PINPOINT™" mean?
A: Individuals and companies...
that purchase and use PINPOINT™
services for business purposes are considered
"Professional PINPOINT™" subscribers.
"Professional PINPOINT™" features
are tailored towards business needs.
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Q: Why
should my dealership utilize PINPOINT™?
A: Today's automotive dealers...
face a wide range of
challenges – from extended-service intervals
to local competition – making profitability
in the service department increasingly difficult.
PINPOINT™ has been created to improve customer
retention -- a key objective for all dealerships.
PINPOINT™ is committed to helping its customers
overcome such challenges by offering an innovative
new program designed to give any dealership
the ability to retain nearly every new &
used car buyer as a long-term service customer.
In addition, PINPOINT™ allows a dealer
to track and control their vehicle while they
are in inventory on the lot, thereby helping
to reduce misuse, theft and even insurance premiums.
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Q: How
does PINPOINT'S™ Customer Retention &
Notification System work?
A: A customized communications unit
is...
installed in every
vehicle sold by your dealership within your
marketing (service) area. This device is simply
plugged into the OBD port of vehicle and takes
seconds to install. The unit and vehicle information
is entered into a personalized web page accessed
and maintained by your dealership. The system
will notify your dealership and the driver by
phone or online when a PINPOINT™ protected
vehicle generates any type of trouble code,
as well as when the vehicle has reached certain
mileage intervals requiring service.
Your staff will receive
an email notification that details the type
of code or mileage interval, customer name and
vehicle information. This instant link allows
your service department to contact the vehicle
owner to offer assistance or make an appointment…exactly
at the time when it is needed most.
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Q:
Can PINPOINT™ help me manage my large vehicle
Fleet?
A: PINPOINT™ will...
improve your fleet
driver’s efficiency and safety -- from
knowing where every vehicle in your fleet is
at all times – and exactly where and how
fast it’s been driven – to maintaining
your fleet vehicles and anticipating maintenance
needs before costly breakdowns. PINPOINT™
will lower your fleet insurance costs, keep
your fleet budget on track and improve your
bottom line.
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Q:
I need help managing the assets owned by my Leasing
& Rental Agency.
A: PINPOINT™ will...
stay on top of all of
your equipment auto maintenance needs, tracking
& much more – whether you have one
vehicle – or an entire fleet.
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Q:
Will anyone be able to tell whether I have a PINPOINT™
system by looking at my fleet vehicle?
A: It depends...
on you preference.
PINPOINT™ can provide a window sticker
that acts as a deterrent to thieves. Even if
you prefer not to use the sticker, the PINPOINT™
system is installed in an inconspicuous area
of the vehicle and, should someone attempt to
unplug the devise, a notification is activated.
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Q:
Can I get PINPOINT™ for my company’s
fleet vehicles, rental equipment or other assets?
A: Yes,...
PINPOINT™ offers
a wide range of valuable services that are perfectly
suited for the tracking and security needs of
fleet vehicles and other assets. Simply contact
PINPOINT™ by email at info@pinpointtracking.net,
or call our Sales
Department at 1-877-707-6468
and a representative will help you determine
which PINPOINT™ service is right for you.
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Q:
How do "Activations" and "Command"
packages work?
A: First,...
once a unit is "activated"
or installed, a low monthly activation fee is
paid per unit, per month to maintain it on the
PINPOINT™ wireless system. Second, depending
on your business application and level of use,
a Command package is selected. Commands are
credits which are deducted each time a PINPOINT™
feature is activated or used. Command packages
are sold in groups of 2500, 5000 or 10,000.
No matter which package you choose, you won’t
have to worry about using them by a certain
date. Commands do not expire.
Click
here for a list of PINPOINT™
features with corresponding numbers of command
deductions.
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HARDWARE
ANSWERS:
Q: Why am I not able to track my vehicle?
A: In order...
for PINPOINT™ to track/locate
your vehicle, satellite and wireless communication
providers are used to send and receive information.
If these service providers experience disruptions,
delays or other difficulties, you may experience
delays in PINPOINT™ services.
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Q:
Is the PINPOINT™ system always
turned on?
A: Yes,...
as long as the vehicle/asset
battery is connected and has a full charge,
or as long as the backup battery lasts.
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Q:
How do I know if my PINPOINT™
system is working properly and what should I do
if I believe it
requires
service or repair?
A: A "Send Test"...
command is one of the features
you can activate by phone or online any time
you feel the need. If the system is working
properly, you will receive a message as verification.
If for any reason your PINPOINT™ system
is not functioning properly, first review potential
causes in the "Trouble-shooting" section
of the User’s Manual, or online at www.pinpointtracking.net
. If you are not able resolve the problem, contact
your authorized PINPOINT™ dealer that installed
the system, or Customer
support directly at 1-877-707-6468.
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Q:
Does my vehicle need to be running for the PINPOINT™
system to work?
A: No,...
the PINPOINT™
system is connected to a constant power supply
and may have a back-up battery* for emergencies.
*Back-up batteries may be an optional purchase
for your system.
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Q:
Can car thieves find my PINPOINT™
system and disarm it?
A: The PINPOINT™...
system is covertly
installed in the vehicle. Our system is a theft
deterrent. However, the system’s alarm
features, if activated, will notify you should
the vehicle be broken into, tampered with or
moved outside a Geo-Fence area.
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Q: How
large is the PINPOINT™ system?
A: The...
hardware is approximately
the size of a pack of cigarettes.
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Q:
What happens if my vehicle’s
battery is disconnected?
A: The...
PINPOINT™ system
will notify you when the battery reaches a low
voltage level, or if power is disconnected.
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Q:
Is PINPOINT™ compatible with
all vehicles?
A: Yes.
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Q:
Can the PINPOINT™ system interfere
with my vehicle’s operation, possibly causing
malfunctions?
A: No,...
the PINPOINT™
system, when installed properly by an authorized
PINPOINT™ dealer, should not cause any
malfunction.
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Q:
How often will my PINPOINT™ system
need maintenance?
A: The hardware...
itself, when installed
properly, does not require maintenance. Back-up
batteries may eventually need to be replaced.
Also, should your vehicle be involved in a collision
and the device is moved, jarred or damaged,
activate the "Send Test" feature to
verify that the system if functioning properly.
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SERVICES
ANSWERS:
Q: If I have questions about my PINPOINT™
system or require assistance, what should I do?
A: Call...
our Customer
Support line at 1-877-707-6468.
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Q:
How do I activate my PINPOINT™
system?
A: At the time...
of purchase, you will
receive a temporary password from your authorized
PINPOINT™ dealer. You can then go online
to www.MyTracking.com to start the activation
process. Click on "New Subscriber"
and you will be instructed to enter your temporary
password. You will then: 1. Enter required account
information, 2. Enter vehicle/asset information
and; 3. Purchase an "Activation" plan
and "Command" package that suits your
needs. Once you have completed these three steps,
you are ready to use your PINPOINT™ system.
If you prefer, your authorized PINPOINT™
dealer can assist you in the activation process.
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Q:
What are the differences among the three
levels of PINPOINT™ services called
Protector,
Passport and Pinnacle?
A: A) You can...
tailor your PINPOINT™
services to perfectly suit your needs. Other
vehicle tracking programs require you to pay
for programs they have designed–often with
features you may never need. With PINPOINT™,
you select the level of participation that suits
your lifestyle–and utilize only the services
you need. There are the three levels of PINPOINT™
services available:
Level One: Protector Package-This package is
for those that simply want the ability to recover
a missing vehicle. Features & Benefits-If
you feel your vehicle has been stolen, contact
the police to file a Stolen Vehicle Report.
After that, contact us at PINPOINT™, and
we will attempt to locate your vehicle. Requirement:
Purchase of PINPOINT™ hardware.
Level Two: Passport Package-This package offers
all the benefits of the Protector Package, plus
the following features: 24/7 Roadside Assistance;
24/7 Concierge Service; Stolen Vehicle Recovery
guarantee; Trip-Interruption guarantee; Limited
Access to a personalized MyTracking™ web
page. Requirements: Purchase of PINPOINT™
hardware and an
Activation plan.
Level Three: Pinnacle package-This package offers
all the benefits of the Passport Package, plus
the following features: Full access to a personalized
my tracking ™ web page; GPS Tracking w/
mapping and satellite view; Alarm & Movement
Alerts; Remote Diagnostics of vehicle mileage
and condition; "Geo" fence Technology;
Speed Alerts; Remote Door lock/unlock; Remote
Start Capability (optional hardware); Ability
to schedule future commands; Wireless Notification
by email, phone or text message Requirements:
Purchase of PINPOINT™ hardware, an Activation
plan and a Command package.
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Q: Can
a customer upgrade their plan or package?
A: Yes,...
you can purchase an
Activation package, or upgrade to a higher Command
package, at any time.
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Q:
What is the warranty on the PINPOINT™
system?
A: PINPOINT™ hardware...
devices have a two-year
Limited Warranty against defects in material
and workmanship. Review details of the Limited
Warranty found in your User’s manual.
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Q: Will
my Insurance Company give me a discount if I have
the PINPOINT™ system installed
in
my vehicle?
A: Some...
insurance companies
do give discounts. Check with your agent for
more details.
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Q:
Are the PINPOINT™ system and
services transferable to a new owner if I sell
my vehicle?
A: Yes,...
if you sell your vehicle
and leave the PINPOINT™ hardware in the
vehicle being sold, you can request a transfer
of hardware. The remaining balance of the Activation
Plan for the vehicle being sold will be transferred
to the new account ("Buyer"). The
Buyer will then be required to contact PINPOINT™
to "activate" services. A transfer
fee of $25.00 will be charged to the Buyer at
the time of activation. Command packages are
not transferable and will remain in your account.
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Q:
I just purchased a pre-owned vehicle
and was told that it has a PINPOINT™ system.
How
do I get service?
A: If possible,...
have the seller contact
our Customer Support line at 1-877-707-6468
to authorize the transfer. If this is not possible,
you may fax proof-of-ownership to us and we
will process the transfer. There is transfer
fee that you will be charged. Once the account
is in your name, you will be given a password.
You can then go online to www.MyTracking.com
to start the activation process. Click on "New
Subscriber" and you will be instructed
to enter your temporary password. You will then:
1. Enter required account information; 2. Enter
vehicle/asset information; and 3. Purchase an
Activation plan and Command package that suits
your needs. Once you have completed these three
steps, you are ready to use your PINPOINT™
system.
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Q:
How do I discontinue my PINPOINT™
service?
A: You may...
terminate PINPOINT™
services at any time and for any reason upon
delivery of written notice to PINPOINT™.
You will receive a refund for the unused portion
of your Activation plan, less any early termination
fee. PINPOINT™ hardware and Command packages
are not refundable.
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GENERAL ANSWERS:
Q: Will PINPOINT™ know where
my vehicle is at all times?
A: Your...
PINPOINT™ system is activated
all the time. You can track you vehicle or use
any of the features, 24 hours a day, 7 days
a week.
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Q:
Is PINPOINT™ affiliated with
any law enforcement agencies?
A: PINPOINT™ is...
a system that allows you to
track and locate your vehicle whenever you feel
the need. PINPOINT™’s technology does
not risk relying on busy law enforcement agencies
to locate your missing vehicle. Of course, if
you determine that your vehicle has been stolen,
by locating your vehicle before you contact
a law enforcement agency, you may quicken the
recovery process. Law enforcement is more likely
to start the recovery process as soon as you
contact them if you supply them an exact location
of your vehicle.
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Q:
Can PINPOINT™ unlock a vehicle if it
is parked in a garage, in a tunnel, under an underpass
or
other closed-in areas?
A: Yes,...
unlike other products on the
market, PINPOINT™’s technology tends
to have fewer communication disruptions and
barriers.
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Q:
What should I do if my vehicle is missing and
I feel it has been stolen?
A: A) If you...
are a Pinnacle Level
user (purchased commands), activate the PINPOINT™
Alert feature. The horn and flashing light will
create a nuisance for any thief. Locate your
vehicle online through your personalized MyTracking™
web page to determine an exact location. Contact
law enforcement to provide location information
and file a police report.
B) If you are a Protector or Passport Level
user, contact the police and file a stolen vehicle
report. Once you obtain the report file number,
call PINPOINT™
Customer Support line at 1-877-707-6468.
A representative will attempt to locate your
vehicle/asset and provide you the information
so you can coordinate the recovery process with
police.
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Q:
Is PINPOINT™ available in my
area?
A: Yes,...
go to www.pinpointtracking.net
and click on "Store
locator" for the nearest authorized
PINPOINT™ dealer. If there is not a dealer
close to you, contact PINPOINT™
Sales Department at 1-877-707-6468.
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Q:
Can I buy PINPOINT™ online?
A: Currently,...
PINPOINT™ hardware is
sold and installed by authorized PINPOINT™
dealers. PINPOINT™ services such as Activation
packages and Command plans are available for
purchased online.
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Q:
Who has access to my account?
A: Your personal...
password will give
access to you, the end user. If you request
a command or feature by phone, a PINPOINT™
operator will access your account and activate
the feature upon your instruction.
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Q:
Is PINPOINT™ more reliable than
other systems?
A: How many times...
have you experienced
dropped calls or no coverage with your cellular
phone? Why do doctor’s still use pagers
even though they have cellular phones? The answer
is that cellular technology is not as reliable
as you might believe. Congestion, coverage limitations
and other side effects that impact cellular
phone users can also create reliability problems
for wireless tracking and communication systems
that use the technology. PINPOINT™ does
not use cellular technology to transmit information
in the system. With PINPOINT™’s communication
system, reliability is maximized, not compromised.
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Q:
Is PINPOINT™ similar to LoJack®
or ONSTAR®?
A: Lojack® is a...
basic provider of stolen-vehicle-recovery
services that does not have coverage in certain
areas, and relies on law enforcement to have
the appropriate equipment and time to locate
your vehicle. Onstar® is focused on in-vehicle
emergency, information and cellular phone services,
and does not provide any tracking, online or
security features. PINPOINT™ begins where
LoJack® and Onstar® end, providing an
endless list of features and possibilities that
keep you connected, and in charge. PINPOINT™
is designed to be a useful tool that you will
use on a daily basis. Click here to view a comparison
between PINPOINT™ and competitors.
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Q:
What is a command?
A: Commands are...
credits which are deducted
each time a PINPOINT™ feature is activated
or used. By purchasing a Command package you
are able to use all the online and phone features
that PINPOINT™ has to offer. No matter
which package you choose, you won’t have
to worry about using them by a certain date.
Commands do not expire.
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Q:
Will the installation of my PINPOINT™
system void any warranties on my vehicle?
A: NO.
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Q:
What is the Geo-Fence feature?
A: Geo-Fence...
allows you to set a perimeter
"fence" around your vehicle. If your
vehicle moves outside the "fenced"
area, a notification will be sent to you. This
feature can be set 2 ways; either from current
location of the vehicle, or a specific address.
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Q:
What is the PINPOINT™ Alert feature?
A: This patented ...
command will instantly
activate the horn, lights and starter interrupt
of a moving or parked vehicle. If you believe
your vehicle has been stolen or there is ever
an emergency situation where you would like
the vehicle to be noticed, this command will
help get the attention of those that are nearby.
If a car thief is driving away with your vehicle,
he is likely to abandon the vehicle as soon
as the horn is activated and the lights continue
to flash.
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Q:
How does the Speed Alert feature work?
A: To use this feature,...
a specific speed, that you
do not want your vehicle to exceed is entered
into the system. When set, you will receive
a notification if the vehicle is driven faster
than the set limit. If you are concerned that
employees or a family member may be speeding
in your vehicle, this feature will notify you
if they do.
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Q:
How does a notification work?
A: If...
an alarm, alert or diagnostic
feature is activated and an event occurs to
trigger a notification, you will receive an
automated message via telephone, text message
or e-mail, depending on how your notification
information is setup in your Account profile.
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